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Acts inside your systems Resolution, not deflection Root-cause on hard tickets One support brain

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It works inside your apps and databases

Not another FAQ bot. ResolveOS connects to your internal apps and databases and performs real operations — checks account state, inspects events, changes settings, runs diagnostics — the thing widgets can't do.

Most support value is in resolution

Deflecting to an article isn't help. The value is reproducing the issue, finding the cause, and taking the fix through to done without losing momentum.

Turns hard tickets into root cause + fix

On complex issues it walks the customer's full event history, localizes the source, tests what's really happening in their account, and proposes — or executes — the resolution.

One brain across your whole stack

A single search across your docs, internal tools, past tickets, and Slack — the agent knows the customer it's talking to and keeps their context.

With ResolveOS we moved from deflecting tickets to actually resolving them. The agent works inside our systems the way a senior engineer would.

ResolveOS now handles about 80% of our routine tickets end to end. My team spends its time on the genuinely hard cases instead of triage.

Because it reproduces the problem in the account and finds the root cause, our time-to-resolution on complex issues dropped by roughly 60%.

New support hires ask the agent anything and get answers from our real docs and internal channels. Ramp time and training cost roughly halved.

Meet your specialized support agents

Frontline Investigator Resolver Escalation Responder Internal Helpdesk

Frontline

• Lives in the customer's Slack/Telegram/Zendesk channel
• Knows which customer it is talking to
• Decides when to answer vs. hand off to a person

With ResolveOS we moved from deflecting tickets to actually resolving them. The agent works inside our systems the way a senior engineer would.

Investigator

• Walks the customer's full event history
• Reproduces and diagnoses inside your apps and DBs
• Localizes the root cause and proposes a fix

ResolveOS now handles about 80% of our routine tickets end to end. My team spends its time on the genuinely hard cases instead of triage.

Resolver

• Executes operations in internal apps
• Works within the rules and permissions you set
• Requests human approval before high-impact actions

Because it reproduces the problem in the account and finds the root cause, our time-to-resolution on complex issues dropped by roughly 60%.

Escalation Responder

• Triages incidents and outages fast
• Assembles context before paging a human
• Keeps the team aligned during response

New support hires ask the agent anything and get answers from our real docs and internal channels. Ramp time and training cost roughly halved.

Internal Helpdesk

• Answers employees from docs and internal channels
• Cuts onboarding time and training cost
• Knows things that never made it into the docs

How the AI agent works

AI agent based on OpenClaw Integrations Knowledge Base Built-in learning loop

AI agent based on OpenClaw

• 
  An agent that grows with you Support is a long-running process, so accumulated learning compounds value over time.
• 
  Specialized personas Not one general-purpose bot, but a team: Frontline, Investigator, Resolver, Escalation Responder, and Internal Helpdesk.
• 
  Custom mini apps Build the lightweight internal tools support work often needs, on demand.
• 
  Isolated subagents Delegated, parallel workflows with clean context separation per customer and per case.

With ResolveOS we moved from deflecting tickets to actually resolving them. The agent works inside our systems the way a senior engineer would.

Integrations

• 
  Slack, Telegram & Zendesk The agent embeds in the channels your customers already use — including a dedicated Slack channel per customer.
• 
  Browser-as-operator When a tool has no API, the agent acts inside authenticated browser sessions.
• 
  Internal apps & databases Reads and writes across your own systems to diagnose and resolve — not just retrieve articles.

ResolveOS now handles about 80% of our routine tickets end to end. My team spends its time on the genuinely hard cases instead of triage.

Knowledge Base

• 
  Auto-built from your site & docs The knowledge base assembles itself from your website and documentation — no manual curation.
• 
  Google Drive & more sources Connect Google Drive and other sources; the agent reads the steps needed to help and follows them.
• 
  Learns from internal channels Connect company channels and the agent knows even what never made it into the docs.

Because it reproduces the problem in the account and finds the root cause, our time-to-resolution on complex issues dropped by roughly 60%.

Built-in learning loop

• 
  Built-in learning loop Turns successful resolutions into reusable skills and improves them over time.
• 
  Automatic skill creation The agent creates playbooks from experience and reuses them — a self-improving support system.
• 
  Search across past cases Layered memory that helps the team resolve recurring issues faster.
• 
  Parallel subagent execution Simultaneous investigation, diagnosis, and drafting across many tickets.

New support hires ask the agent anything and get answers from our real docs and internal channels. Ramp time and training cost roughly halved.

Solution

Support teams for complex SaaS Internal support & onboarding

Support teams for complex SaaS

• 
  Complex, technical tickets Where the answer isn't in one FAQ article — it needs data, a repro, and an action inside the product.
• 
  Dedicated per-customer channels Spin up a Slack channel per customer with the agent inside; it holds that customer's context.
• 
  Actions under human approval Set exactly what the agent may and may not do, and where a person must sign off before it acts.
• 
  Incident triage Detects issues, assembles context, accelerates triage, and keeps teams aligned during response.

ResolveOS now handles about 80% of our routine tickets end to end. My team spends its time on the genuinely hard cases instead of triage.

Internal support & onboarding

• 
  Employee helpdesk Employees ask the agent anything; it answers from docs plus internal channels.
• 
  Faster, cheaper onboarding New hires get answers instantly, cutting ramp time and the load on senior staff.
• 
  Knowledge beyond the docs Connected internal channels give the agent context that documentation never captured.

Because it reproduces the problem in the account and finds the root cause, our time-to-resolution on complex issues dropped by roughly 60%.

Enterprise-grade security & privacy

Human approval SSO RBAC Audit logs Guardrails SOC 2 ISO 27001 Your cloud BYO-key Secrets vault

Approvals before anything ships

• High-impact actions wait for explicit human approval
• ResolveOS proposes the fix; a person signs off before it runs

SSO with your identity provider

• Single sign-on via SAML or OIDC
• Connect Okta, Entra, or Google Workspace
• SCIM provisioning to add and revoke access automatically

Role-based access control

• Scoped roles for admins, support leads, and agents
• Governs which agents, credentials, and actions each person can use
• Least privilege by default

Every action is logged

• Complete, exportable audit trail
• Records what the agent did and on whose behalf
• Across your internal apps, Zendesk, and Slack

Guardrails keep it on-task

• Keeps ResolveOS scoped to support work
• Limited to allow-listed tools, apps, and customers
• Cannot act outside the boundaries you set

SOC 2 Type II

• Independently audited security controls
• SOC 2 Type II report available under NDA

ISO 27001 certified

• ISO 27001-certified information-security management
• Governs how we store and process your support and customer data

Deploy in your own cloud

• Run as SaaS or a dedicated single-tenant instance
• Deploy inside your own VPC
• Fully on-prem / air-gapped for regulated teams

Bring your own model keys

• Route model calls through your own API keys or proxy
• Restrict which AI models your teams can use

Managed, scoped credentials

• Managed vault for your internal apps, Zendesk, and databases
• Reusable, scoped, and rotatable
• One-click revoke

50–80%

Tickets handled autonomously

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40–60%

Faster time-to-resolution

30–50%

Lower onboarding cost

25–40%

Fewer escalations

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