support-internalEmployee helpdesk
NH
New hire9:07 AM
What's our policy for a goodwill credit?
ResolveOSAgent9:07 AM
Accessing Knowledge Base
Straight from your internal docs:
Employee helpdesk
Google DriveSourcepolicies/credits.md
Answerup to $200, lead approval
Escalate?only if above
Employee helpdesk
Employees ask the agent anything; it answers from docs plus internal channels.