acme-corpPer-customer channels
SY
Support lead9:07 AM
Give Acme their own private channel with the agent.
ResolveOSAgent9:07 AM
Provisioning channel
Done — dedicated channel, Acme context loaded:
A channel per customer
SlackChannel#acme-corp
Agentinvited
ContextAcme only
Dedicated per-customer channels
The agent holds that customer's context in their own channel.