acme-corpPersonas
SY
Support lead9:07 AM
Who's actually handling our tickets?
ResolveOSAgent9:07 AM
Rolling out personas
A specialized team, not one general bot:
Your support team
ResolveOSFrontlinetalks to customers
Investigatorfinds root cause
Resolveracts under approval
Specialized personas
Frontline, Investigator, Resolver, Escalation Responder & Internal Helpdesk.