support-internalInternal Helpdesk
NH
New hire9:07 AM
How do I reset a customer's 2FA safely?
ResolveOSAgent9:07 AM
Accessing Knowledge Base
Here's the exact runbook, with the safety check:
Answer from your docs
Google DriveSourcerunbooks/2fa-reset.md
Steps4, incl. identity check
Also knows#support-internal thread
Internal helpdesk
New hires ask the agent instead of senior staff — ramp time drops.